Thank you for shopping with us!
If you need to return or exchange an item, you can do so within 30 days of receiving your order.
Returned items must be unopened, unused, and in their original condition. We reserve the right to deny returns or exchanges that do not meet these criteria.
Returns requested after 30 days from delivery cannot be accepted.
If your item arrives damaged, please email a photo to info@primemode.com and our customer support team will reply within 2h business hour.
We’re here to help ensure you have a great experience—please reach out if you have any questions!
